Refund & Returns Policy

At ETTEMAD HONEY, we want every customer to receive their order in good condition and as described.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, incorrect, or significantly different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

· Your order details
· Clear photographs of the product and packaging

Returns

Because honey is a food product, we generally do not accept returns of opened or used products for hygiene and safety reasons.

If an unopened product is eligible for return due to an incorrect or damaged delivery, please contact us first. We will review the situation and provide instructions.

Refunds or Replacements

If we confirm that an order qualifies for a refund or replacement, we will offer:

· Replacement of the product, OR
· Refund via JazzCash, EasyPaisa, or Bank Transfer

Refunds are processed within 3–5 business days after approval.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.

Contact Us

For any return, refund, replacement, or order-related issue:

· WhatsApp: 0326 9197544
· Contact Us page: ettemadhoney.com/contact